Dark Horse Handcrafted is pleased to offer the following shipping policies.
Shipping (Pricing in CAD)
Canada - Flat rate shipping is $14.00 for candle orders under $100.00
Free Shipping for candle orders over $100.00
United States - Flat rate shipping is $25.00 for candle orders under $150
Free Shipping for candle orders over $150
INTL - Calculated at Checkout by Canada Post
Products are also available for local pickup.
Please allow 2 -4 days for processing.
Typically all items ship within 2-5 business days. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
Returns, Damaged / Defective Products:
All of our products are carefully inspected before they are shipped.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Dark Horse Handcrafted within 7 days of delivery.
100% satisfaction guarantee. If you are not completely satisfied with your purchase, please just tell us what went wrong, send along a pic, and we’ll give you your money back in full. We pride ourselves on quality products and excellent customer service.
Cancellation / Return / Exchange Policy
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
Please contact us at firstname.lastname@example.org for further details.
Exceptions / non-returnable items
Due to the nature of our products, used candles cannot be returned or refunded, also custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The buyer is responsible for shipping cost on all return items.
Items can only be cancelled if done so prior to the order being shipped.