My return policy is pretty simple. I stand behind all of my work. All of my beads have been properly annealed in a digitally controlled kiln after which I visually inspect for any problems.
Although it doesn’t happen very often, sometimes a bead just breaks without any abuse.
If this situation arises I will gladly take back the bead and replace it. If it is not possible for me to duplicate the broken bead I’ll replace it with a bead as similar as possible.
In order to return the bead to me, please send me an email stating your situation and I’ll send you back return information.
- If the broken bead is part of a piece of jewelry you have purchased from me please return the entire piece to me and I will reset the broken bead.
- If the broken bead is part of a piece of jewelry made by someone else please only return the bead.
- If you have an issue with a piece of jewelry made by me, please contact me with your issue and I will advise how to make your return.
I truly wish for you to adore your purchase from Molten Glass Creations. However, if it doesn't meet your expectations, please feel free to return it within 30 days for a refund. Contact me by email for return information. Once I receive and inspect the returned item, I'll credit your account, excluding shipping costs. Kindly ensure the piece is returned in its pristine condition and original packaging. Thank you for understanding!