In the event that you believe that an error has occurred during the placement of an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message to the following address: firstname.lastname@example.org and indicating in sufficient detail the error that was made.
Cancellation, exchange, termination, return, exchange or refund policy
You can cancel the order for an item that does not suit you. In this case, you must inform us of the problem which prompts you to cancel the order with our customer service and obtain prior consent to the cancellation of the order.
You can trade in an item that doesn't suit you. In this case, you must inform the Merchant of the problem affecting your product and obtain an exchange authorization from them. Subsequently, you must, if required by the Merchant, ship the goods to their address in order to obtain an exchange.
You can request reimbursement for an item that does not suit you. In this case, you must notify us of the problem affecting your product within forty-eight hours of receiving it from our customer service department and obtain an exchange authorization. Subsequently, you must, if required by the Merchant, ship the item to the distributor's address in order to obtain a refund.
Subject to the other provisions herein, your (refund) (exchange) (exchange / refund) request must reach us no later than 30 days after the date of purchase.
If required by the Merchant, the returned product must be in its original packaging.
We do not bear the cost of return.
In all cases where a return of goods is required by the Merchant, the right of ownership in a returned good is transferred to him only when it has been received by him at his physical place of business.