I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.
Returns and exchange details
We pride ourselves on ensuring all our customers leave with a happy experience with Adorned By Ruth. Therefore, if you received your item and are not ecstatic about it, you have the option of returning or exchanging the item for another! Please read below for our guidelines.
Please note It is the buyer's responsibility to cover the shipping costs of sending the parcel to us during a return or exchange.
R E T U R N S
If you're looking to return an item you have purchased from us, we just ask that you handle return shipping and return the item within 30 days from the day your item was delivered. The items must arrive back in the condition it was received. Once we receive the item, we will process the full refund.
E X C H A N G E S
We accept exchanges!
If you're not completely happy with your order and are eyeing something else in our shop, let us know! We will help you out with processing the exchange and calculating the difference in price. We just ask our customers to deliver the items back to our shop within 30 days from the day the original item was delivered and handle shipping going and coming back.
If you have any questions or are in need of clarification - please do not hesitate to contact me!
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